As I mentioned above, I don't think it's an isolated problem because even with a wired connected straight to the modem is still happens and regardless of the device. Tested specific routers, specific devices, and all have the same issues. I have ran pingplotter through only a wired connection straight to the modem, disconnected all routers, all devices except the one testing the connection, etc. This affects every device in my apartment unit. Tbh, I am just frustrated at the lack of escalation this has gotten so far as this problem directly affects my meeting heavy schedule and is just simply annoying while gaming. And sincere apologies if I sound rude or demanding. I'm not an SME with all of this for sure, but I also am not someone who doesn't know the difference between a modem and a router. I'll try to keep my hopes up, but hoping I can at least get this escalation started here too.īelow are a couple of details that may help, and reasons why I believe it's more of a wiring/connection issue within the apartment complex I live at. I have another tech appointment which I have to pay $149 now, but don't feel confident that this person can or will try to help. 3rd cs rep, started going down the "pass-through" problem again, and I said already tried and didn't work. I showed the tech all the issues, even played my actual game in front of him and showed the 100% packet loss happening at the exact times. Tech came and through no fault of his own, didn't even know it was troubleshooting. 2nd cs rep, I explained everything and said it probably requires a new modem installation. If I'm gaming, I'll be clicking to move and then at 8h:45m:15s, none of my inputs will go through and then after 5 seconds, be in a completely different spot in the game.ġst cs rep said it's a "pass-through" problem. For example, during a zoom call for work, I will be talking, and then at exactly 3h:15m:15s, my video cuts out and the recipient will have missed everything I said during the 5 second spike. everything will just stop for about 5 seconds. Whether I'm on a zoom call, gaming, browsing the internet etc. I can also time this with the exact moments I experience this. I have numerous pingplotter graphs that show this, and attached is one of them. ![]() Like the subject says, I am getting massive ping spikes or basically 100% packet loss at every 15 minutes intervals, throughout the day, everyday. ![]() I have an issue that started happening about a month ago and everything was fine for the first 5 months of service.
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